Zillow AI Project
35 views • 4/1/2025
Zestimate goes wrong - and the consequences are felt. If only he could fix that error rate.
00:00 - 00:05 | CEO of Zillow calls me and says |
00:05 - 00:07 | "Head of AI - We need to do more AI! |
00:07 - 00:10 | ...raise our stock price. |
00:11 - 00:16 | I tell him we can use that data to buy and flip houses. Data is our moat. |
00:17 - 00:21 | Error rate was was 7%. |
00:21 - 00:24 | 7% |
00:29 - 00:31 | . |
00:31 - 00:34 | We bought like 30000 homes |
00:38 - 00:40 | . |
00:41 - 00:47 | we only ended up selling like half of them. Now we have 10,000 homes |
00:47 - 00:50 | And we can't sell one of them. |
00:50 - 00:56 | We had to write down $300M in inventory. |
00:58 - 00:59 | . |
00:59 - 01:01 | Stop price plummets |
01:04 - 01:06 | down 40% in one day |
01:06 - 01:08 | down 40% in one day |
01:13 - 01:14 | . |
01:14 - 01:16 | CEO calls me into his office |
01:16 - 01:20 | shuts the door - starts yelling - |
01:21 - 01:27 | says 'what on earth happened???' |
01:35 - 01:36 | you told me |
01:36 - 01:39 | Error rate was supposed to be less than 2%! |
01:41 - 01:44 | I say - 'Boss. |
01:44 - 01:47 | Boss. I'm going to fix it right now. |
01:47 - 01:49 | let me re-run the model' |
01:50 - 01:53 | I run up a $1M amazon bill. |
01:54 - 01:56 | CIO TURNS RED |
01:56 - 01:58 | RED IN THE FACE |
01:58 - 02:02 | They just fire me on the spot |
02:05 - 02:07 | escort me out of the building. |
02:10 - 02:11 | . |
02:11 - 02:13 | I try... |
02:15 - 02:17 | I try to find another job.. |
02:17 - 02:20 | everyone calls me the "zestimate guy" |
02:21 - 02:28 | I can't find work anywhere - no one will touch me. I'm nuclear and need to change professions |
02:29 - 02:30 | Now what? |
02:30 - 02:32 | I'm a Field CTO now! |
02:36 - 02:39 | But no one in seattle will meet me. |
02:40 - 02:42 | Everyone hates me. |
02:50 - 02:55 | I had to move my entire family. |
02:56 - 02:58 | Where did you go? |
02:58 - 03:04 | I had to move to middle of nowhere |
03:04 - 03:09 | Iowa or Nebraska or something like that....on my way out of town |
03:09 - 03:11 | I call the CEO |
03:16 - 03:20 | I asked for a discount on one of their houses |
03:23 - 03:26 | In all my life |
03:31 - 03:36 | I've never seen anyone so mad |
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