Fizz in a nutshell
2,319 views • 4/3/2019
This interview show how Videotron thought about Fizz and how they treat their customer
00:00 - 00:05 | So we decided to create a new service called Fizz |
00:05 - 00:07 | The price are going to be the lowest |
00:07 - 00:10 | no one will be able to beat them |
00:11 - 00:16 | You will never find better price for wireless |
00:17 - 00:21 | But there's no signal |
00:21 - 00:24 | no signal |
00:31 - 00:34 | These idiot pay and they get nothing |
00:38 - 00:40 | nothing |
00:41 - 00:47 | but the best is that we offered them "introductory" and "beta" pricing |
00:47 - 00:50 | and we got them like easy fish |
00:50 - 00:56 | they all flocked and subscribed to the "service" |
00:58 - 00:59 | So these "tester" |
00:59 - 01:01 | they stay to keep their pricing |
01:04 - 01:06 | but they get no service at all |
01:06 - 01:08 | not even support |
01:13 - 01:14 | nothing |
01:14 - 01:16 | We created a chat bubble that don't work |
01:16 - 01:20 | and they all try to click it |
01:21 - 01:27 | Then they go on the forum to get support, but there's none over there either |
01:35 - 01:36 | we have one mod |
01:36 - 01:39 | and he just sleep on the job |
01:41 - 01:44 | but let's be serious |
01:44 - 01:47 | we are actually trying to get our user wireless service |
01:47 - 01:49 | but it's too much work |
01:50 - 01:53 | so we create downtime as excuse |
01:56 - 01:58 | we put a generic network issues |
01:58 - 02:02 | on our website so they think we actually work |
02:05 - 02:07 | but we do nothing |
02:08 - 02:13 | We just sleep |
02:15 - 02:17 | Then we added the internet service that work |
02:17 - 02:20 | and to have a chance to get it they had to subscribe to wireless first |
02:21 - 02:28 | but we gave 10 people our internet access to see that it exist and a bunch of people subscribed to wireless to have a chance |
02:29 - 02:30 | wireless with no service? |
02:30 - 02:32 | no service at all |
02:36 - 02:39 | but to apologize for no wireless |
02:40 - 02:42 | we gave everyone 2GB of data |
02:50 - 02:55 | Only 2 gb and they all got more than that for a month |
02:56 - 02:58 | What was their reaction? |
02:58 - 03:04 | Some people complaining about that |
03:04 - 03:09 | but those 2 GB free cost us 10 cents |
03:09 - 03:11 | and a lot were happy |
03:16 - 03:20 | They can't use their data either |
03:23 - 03:26 | They thought they would get something |
03:31 - 03:36 | Those idiot still all stay with Fizz to keep their beta pricing |
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